The following terms apply to all visitors and users of the “ARTISANAL” website of the company. Users of this website agree that bound by these terms as they entered, modified and displayed, without exception. If someone does not agree with these terms, he must refrain from the use and any transaction. The company reserves the right to take legal action in case of violation of the following.

Amendments to terms of use

The company reserves the right to amend, correct and/or improve, change, suspend or terminate any part of the website or its content including these terms and conditions of use, services and products available through it, including even your access in that at any time without notice. The continued use of the site after the placement of the amendments to this stating to your acceptance.

Information and Products

“ARTISANAL” is committed to the completeness and validity of the information provided on, both as regards the quantification of the qualitative features described for each product it holds and the accuracy of the data relating to the services provided by its online store. Any technical or typographical errors that have escaped attention or have occurred due to any interruption of the website are reasons of force majeure.

Limitation of Liability

“ARTISANAL” guarantees for:

1. Timely informing final consumers about the unavailability of the products / services provided.
2. Timely informing final consumers about the price change of the products / services provided.
3. Timely update when changing your business policy on repayment of your orders

“ARTISANAL” is not responsible for:

1. Any technical problems that may occur to users when attempting to access and during the site and which relate to the operation or compatibility of their own infrastructure using the site.
2. Acts or omissions of third parties in products and / or services and / or information made available through it

Intellectual Property Rights

All content (texts, trademarks, illustrations, photos, graphics, files, designs, arrangements etc.) on this website are protected by copyright and other protective laws, and we reserve all our rights. Without our explicit written permission it is prohibited to intergrate in whole, or in part, any of the protected contents published on these websites into other programs or other websites or to use them by any other means. This website can contain elements that are protected by rights of third parties and that are correspondingly protected for these third parties.

Users Obligations

Users of the website accept that they will not use these and their online store for sending, publishing, sending by e-mail or otherwise transmitting any content that is illegal, harmful, abusive, defamatory, libelous, obscene, obscene, libelous, is a violation of someone else’s privacy, shows empathy, or racial, ethnic or other discrimination, can cause injuries to minors in any way; j transmitted in accordance with the law or contractual relations or management (such as internal information, proprietary and confidential information acquired or disclosed as part of an employment relationship or covered by confidentiality agreements), violates any patent, trademark, trade secret, copyright or other proprietary rights of third parties, contains software viruses or any other code, file or program designed to interrupt, damage, destroy or interfere with the operation of any software computer hardware intentionally or unintentionally violates applicable Greek and Community law and its provisions, may harass third parties in any way and any use is used to collect or store user personal data.

Personal Data and Security

“ARTISANAL” recognizes the importance of the security of your Personal Data and your electronic transactions and takes all the necessary measures, using the most up-to-date and advanced methods, to ensure maximum security. All information that relates to your personal information and your transactions is secure and confidential.

At there are two codes for your identification: the e-mail and personal password, which each time you enter them give you access with absolute security to your personal data. You have the ability to change your secret code as often as you like. Your secret code is kept encrypted in our files and can not be recovered for that reason. In case you forget it, you need to make a new password. The only person who accesses your information through the above codes is you and you are solely responsible for maintaining the secrecy and secrecy of your password by third parties. In case of loss or leakage, you must immediately notify us, otherwise the online store of “ARTISANAL” is not responsible for the use of the secret code by an unauthorized person. We strongly recommend that you change your password at regular intervals and avoid using the same and easily detectable codes (eg birthday). We also recommend that you use not only letters and numbers but also symbols when you create it.


The personal data you provide in the pages of this website (name, address, telephone, email address) are intended solely to ensure the functioning of the website services and carry out the order on it.

Confidential Transactions

Confidentiality is self-evident. The same basic principles governing classic transactions also apply to e-commerce. All information transmitted by the user / member to “ARTISANAL” is confidential and “ARTISANAL” has taken all necessary measures to use them only insofar as this is deemed necessary in the context of the services provided. Some of the measures taken are the following:

a) Only authorized employees have access to your transaction information and only when necessary, e.g. to handle your requests.
b) “ARTISANAL” does not disclose the details of its clients and transactions unless it has written authorization from you or it is required by a court decision or a decision of another public authority.
c) In the event that “ARTISANAL” uses third parties to support its systems, it ensures secrecy.
d) In your credit, debit and prepaid transactions, advanced security systems are used to prevent your data from being intercepted. All your card details are protected by an encryption algorithm. Subject to the provisions of the “Privacy” section of this Privacy Privacy section, you may request that any information be retained for you and corrected if you can substantiate the existence of an error. For your own security, you should also handle all information provided through the Service as confidential and confidential and not make any disclosure to third parties.

How to order

All customers can make orders from the, either create an account or just a visitor. In the first case, you have to insert a username and a password and you can easily order your favorite 100% handmade item.

Payment Methods

The available payment methods are the below:

1. Cash on delivery
2. Bank deposit
3. PayPal
4. Debit/Credit card

For payment by credit/debit card, you will be redirected to the page of the bank providing the security of the transaction. That way none of the information related to credit or debit cards of the customers are recorded in the website database. The company reserves the right to change, suspend or terminate any of the available payment or shipping methods for a specific user or for all users at any time without notice.

Cancellation policy

The 14 days period specified by the European Union for canceling and returning an order does not apply to goods made to order or personalized, as the most of our products are. Any order can be cancelled and refunded only upon customer’s request by email to our company and strictly within 2 hours of its submission.

Replacement policy

Product replacement is only possible after contacting our company within 24 hours from the time of receiving. The new product(s) the customer will choose, should have a total price equal to or greater than the total price of the products to be returned. The product(s) to be returned, must be at their original excellent condition without being worn. Return and re-shipping costs are charged to the customer, except for the rare cases where our company has, by mistake, sent a different product than the one the customer ordered. For international orders all custom fees and taxes for the return to our facility are also charged on the customer.

Refundable returns

Refundable returns are not acceptable, except for the rare cases where our company has, by mistake, sent a different product than the one the customer ordered. The right of refundable return specified by the European Union for canceling and returning an order within 14 days, does not apply to goods made to order or personalized, as the most of our products are. In the rare case of a faulty delivery, the customer must contact our company within 24 hours from the time of receiving.

Product preparation

“ARTISANAL” products are 100% handmade by order need some days to be completed which may vary from 3 to 10 business days, depending on product’s type and the correct workload. These days are only related to the duration of the products’ crocheting, they are defined by the company and should not be confused with the days regarding the shipping method selected by the customer.

Force majeure

If at any case of force majeure it is not possible for our company to ship the products within the specified time, the customer will be informed by e-mail. The company bears no responsibility for any situation outside its own fault and will do what is humanly possible to better serve its customers.


All prices listed on and and relating to the products available from “ARTISANAL” include VAT.


Swimwear are considered underwear so for hygiene reasons, NO REFUNDS or CHANGES are acceptable.